He should not be in a hurry to fix it so that you get lost and find out later on that your issue was resolved but then you are left with your files gone. It is vital that you have a clear understanding of what’s going on, especially when it involves removing something from your PC. Formatted and ready to use with Microsoft Word, Google Docs, or any other word processor that can open the.DOC file format. The Provider shall keep the computer in good repair and be responsible, at no cost to the Recipient, for further or unrelated damages caused by the Provider. The Provider shall not be responsible for any unrelated viruses or damages that were inflicted upon the computer prior to the agreement. We provide information and software and you are responsible for appropriately using this material. If there is a dispute down the line, an On Call attorney can prepare a response on your behalf. Included in your Rocket Lawyer Premium plan. Any violation of the aforementioned terms will be considered a breach of contract. The agreement is listed above in its entirety.